Appart Hotel Odalys City Aix en Provence Le Clos de la Chartreuse

They have recently renovated the rooms and the hallways. Loved how clean everything was. The front desk staff is the best part of the stay. They are super kind, friendly and helpful. Kamal, Lea, Bruno and the others are wonderful and go out of their ways to help you. The property is 1.5 kms away from the city centre and is easily accessible by walk. Also bus stops are really close by where #8 bus comes frequently and takes you to the city centre. At about a 10 minute walk, you can also catch bus A which comes every 5 minutes and takes you to Gare as well as city centre.

The reception staff were excellent -- friendly, efficient, reassuring. The room was large and clean and had a few tables, climate control, and a secure safe. The kitchen had all the basics, though I had paid for breakfasts and ended up eating out. It was great to have the fridge and kettle and microwave as needed. The breakfasts were much better than I had expected from some previous reviews. They included lots of protein (eggs, cheese, meat) and pastries, juices, and applesauce, and although at busy periods some things ran out, they were refilled. The wifi always worked, though it was a little weak in some areas of my room and I wish it had had passwords. The water in the showers was nice and hot! And (despite some previous reviews) there was no problem getting additional toilet paper. There is a really attractive courtyard garden. I wish my room for the 9 days had faced it! But my room was nice and quiet and I could see flowers behind the property. My room was cleaned once or twice during my 9-day stay. I felt that was perfectly sufficient - there were extra towels if I had wanted them, and a heated towel rail to dry the towels.

Beds were comfortable, staff were pleasant

safe, clean place

The staff was helpful and friendly. The room was very spacious. We only stayed a single night but it was good, we walked to the city centre and back with ease. The bathroom was also spacious, the only thing would be to add a shower curtain (all the way to the floor) to avoid getting water to far in the bathroom.